The presence of the customer and technical support that a website hosting company provides will tell you a lot for the services they offer as well. In case you're allowed to use just emails and tickets, you have most likely discovered some reseller not the actual hosting supplier. When this is the case, you will have to wait for several days to have a problem resolved since your reseller may not be checking their communication regularly or they may have to get in touch with the real web hosting company for further assistance. If the supplier offers you different options for communication with quick response time available at any moment, they're almost certainly the top provider, not only a reseller. So you will benefit from timely assistance and top-notch support as they will have direct access to the servers where your account is. No matter what the trouble - sales or technical, it's always better to be able to contact your website hosting company right away using your favourite method of communication.

24/7 Customer Support in Website Hosting

We supply 24/7 customer, billing and technical support for our website hosting. Even if you are not our client yet and you have some questions, we can give you a hand in a timely manner and supply you with the necessary information, so as to give you the choice to make the best decision when you buy your new website hosting account. We're available at any moment, including weekends and holidays, and we offer several ways of communication to contact us - live chat, phone, e-mail messages and support tickets. To make things easier for you, we now have multiple telephone numbers globally, so you are able to call the one which is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The standard response time is around 15-20 minutes, which means that you can forget all about waiting for several days to receive assistance for any kind of task or issue, whatever its complexity.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you can take full advantage of our 24/7 tech support services even on official holidays. All of your web sites will be available all of the time and so will we. With plenty of contact options, you'll be able to pick the easiest approach to get in touch with us and find out about our services in case you do not have an account yet, or get support if you are already one of our customers. You will be able to call us, start a chat with a live consultant, send an email message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The previous two options feature a one-hour response time warranty, though it hardly ever takes more than 20 mins to get assistance whatever the complexity of the trouble. Using our customer and tech support services, we'll be there for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Hosting

Using our VPS hosting packages, you won't need to wait for more than an hour to get support for any type of difficulty that you could encounter regarding the server or the software that comes pre-installed with it. We guarantee this short answer time for all the tickets that you open through your billing Control Panel or email messages that you send to our technical support crew. In addition, we have local phone numbers in several countries around the globe plus a live chat service where we will assist you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 through the numerous methods of communication, so whatever your question or problem is, there will always be someone to help you out quickly. When you need help with third-party software, that you cannot install or which gives you problems, you are able to benefit from the Managed Services upgrade package that we supply for all our VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server packages that we supply feature 24/7 support through various means of communication and with a one-hour maximum answer time guarantee. When you want to find out more about the plans or you have various billing or general questions, you'll be able to call one of the local numbers we have worldwide or you can use our live chat service and speak to a live agent. For entirely tech difficulties that need assistance from a tech support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to keep track of a certain problem. The reply time for them rarely is more than half an hour, so that you can forget all about waiting for a full day in order to get help. The support service is available for any kind of server-related issues, as well as the pre-installed software. In the event that you want help with third-party apps, you can consider obtaining the Managed Services upgrade that we offer for all of the packages.