A ticketing system is the most widely used communication medium that hosting companies offer to their clients. It’s most often part of the billing account and is the very best way to fix a problem that takes a certain period of time to investigate or that has to be escalated to a server administrator. In this way, all responses given by either side will be kept in one and the same place in the event that somebody else wants to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, so you will have to sign in and out of at least two accounts in order to execute a certain procedure or to contact the company’s tech support team. In case you’d like to manage several domain names and each one is hosted in its very own account, you will need to use an even larger number of accounts simultaneously. It can also take considerable time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Website Hosting

Our website hosting feature an integrated ticketing system, which is an integral part of our custom-built Hepsia hosting Control Panel. In contrast to other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in the exact same location – invoices, files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different admin interfaces. In the event that you have any pre-sales or technical questions or any problems, you can post a ticket with a few clicks of the mouse without having to leave your hosting Control Panel. During the process, you may select a category and our system will offer you a variety of informational articles, which will give you more info and which may help you fix any specific issue even before you open a ticket. We guarantee a response time of no more than 60 minutes, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one aim in mind – that you should be able to manage everything associated with your semi-dedicated account from a single place and the trouble tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, in case you have an inquiry or chance upon a complication, you can touch base with our tech support staff instantly without having to sign in to an entirely different admin console. You can search through your web files or check various account settings while you send a new ticket or read the response to an old one. If you have a vast number of tickets and you wish to find a specific one, you can take advantage of the smart search option, which is available in the Help section of the Control Panel. We’ll make sure you get an answer in no more than one hour regardless of the nature of your query or issue.