Should you ever encounter a problem with your site and be incapable of handling it yourself, ask the hosting company’s support team to assist you to get the website back online. A fast solution would be the best-case scenario, but a lot of hosting companies reply within twenty four hours or even more, all the more so if you are doing business with a reseller. Even if the problem can be solved easily, your website may not work correctly or it may not be available at all for an extended stretch of time, so you may lose prospective clients because it’s very unlikely that anybody would be eager to return to a site that is out of order. Having said that, you ought to make sure not only that you can touch base with your web hosting provider, but also that they can reply and help you in a well-timed manner. If a software application update doesn’t proceed as planned or you erase something unintentionally, for example, the site should be restored speedily in order to avoid elongated unreachability.

One-Hour Response Guarantee in Website Hosting

With a website hosting from us, you can just forget about waiting for hours, or even one whole day, to obtain an answer to an email or a customer support ticket. No matter when you touch base with us, we will help you out within only one hour with any technical and sales queries you may have. In reality, our actual reply time rarely exceeds twenty-thirty minutes. As we are available 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain assistance in a well-timed fashion and we understand precisely how important this is in the digital era. As soon as you contact us, we’ll reply to your queries. If you come across any technical predicament, we’ll cope with it instead of you, or we will provide you with all the required information in case there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you post a client support ticket via your web hosting Control Panel or send an email regarding your semi-dedicated server, you will obtain a reply within no more than 60 minutes. You can contact us whenever you want with regard to billing, general or technical matters and due to the fact that we are working 365 days a year, you will always obtain support right on the spot. Based on the particular issue or question, we’ll give you more information, fix the complication if it’s been caused by something within our reach or advise you on what to do on your end in case you have to adjust some setting for a web-based app that we can’t access. You can forget about waiting around for an entire day for every single reply. In fact, in the majority of cases we answer emails and tickets within 20 to 25 minutes max.