A 99.9% Server Uptime
Our website hosting platform is based on a solid, world–class hardware architecture and a heavily customized version of Linux. Thus, irrespective of what your website is, or how many visitors you have, or even in case there is a denial–of–service attack, our machines will stay up and running and your websites will stay accessible online.
All website hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our own internal network in all our datacenters. Everything is based on top–hole hardware elements manufactured by Juniper. Also, on each and every router, we have configured a firewall with an intricate set of rules with the intention to filter all shady requests.
This way, in all our datacenter facilities – in our USA located datacenter, in our United Kingdom located datacenter, in our Finland located datacenter, in our East Europe located datacenter as well as in our Australia located datacenter, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid with all web hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Even though we have done just about everything to curtail all possible risks with our cloud hosting plans and while our company offers top–notch client support, there are times when the client is just not satisfied with what we offer. Or he needs to migrate to a more robust hosting solution, like a virtual private server or a dedicated hosting server.
That’s the reason why our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not fully pleased, you will receive a refund.
24/7 Technical Support
We have carefully picked each individual member of our 24x7 support department to make sure that we can offer the very best client care service you can possibly get. Each of our tech support engineers has several years of experience dealing with web hosting accounts behind his back, so they know what they are doing. What’s more, they are available 24/7 – you can get in touch with them at any time and they will respond back to you as quickly as possible.
Their average response time is less than twenty minutes, while with other hosting firms you need to wait for days. Moreover, we offer you a 1–hour response time guarantee. Regardless of what happens, your queries will be responded to in less than one hour.