Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every assistance request you submit to us will be replied to within maximum 60 min. In case your trouble ticket or e–mail calls for additional assistance from a sysadmin, we will without delay forward it and leave a note to inform you that your matter is being worked on. If you order the Admin Services package, any of the server management tasks included there will be completed at a time of your preference.
An Excellent Client Care Service
Our technical support staff will be online for you twenty–four–seven should you need assistance while working with the Control Panel or with any of the applications that we have pre–installed for you on the dedicated hosting server. Furthermore if you need help with all the routine admin tasks on your dedicated web hosting server, you can have a glimpse at the Admin Services package, which includes data backup hard disk drive space, Operating System updates every week, software installation and problem troubleshooting procedures, server monitoring and rebooting services, etcetera.
A User–Friendly Help Section
Each Linux dedicated servers hosting package is equipped with our charge–free Control Panel, which features a comprehensive knowledge base plus a selection of educational video tutorials. Whenever you require help with the Control Panel, just click the Help or Videos buttons located in the upper right corner.