Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center Section

  • In the Control Panel you will find a detailed Help Center section featuring heaps of instructional articles and regularly asked questions. They are compiled by our support team of qualified techs. Simply type in your question and our smart system will provide you with the most appropriate answer.

  • Top quality support service
  • Video Tutorials

  • We have compiled a collection of how–to video tutorials that detailedly show how you can deal with a common issue connected to your website hosting account. You’ll find the tutorial videos in the Help Center section.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7 tech support service and include a 60–minute response time guarantee. Our seasoned customer service technicians will be online for you 24/7 and will rectify any problem that you might possibly run into within maximum 1 hour after the customer support ticket submission. In the majority of cases, a response will be provided to you in less than 20 minutes.