Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Inquiry Answer Guarantee

  • Our client support Department is on duty day–and–night to attend to every one of your help questions. Each ticket you send to us will be replied to within maximum 1 hour. If your case requires some help from one of our administrators, we are going to address the ticket to the technician on shift and will let you know that the situation is being resolved.

  • Top quality support service
  • Professional Technical Help And Support Service

  • Our technical support staff is going to be on duty for you 24/7 to to attend to all assistance demand tickets that you submit. We offer customer assistance for all the software programs that are pre–installed on your hosting server. These include our custom designed Control Panel, the chosen Operating System as well as the server admin panel (in accordance with the VPS type).

  • Intuitive help center
  • An Intuitive Help Zone

  • Each section of the Control Panel that is included cost–free with your VPS gives an included article base. You’ll find an array of exhaustive how–to articles and a collection of step by step video classes that illustrate all the common site control duties. You can get access to them by hitting the Help or Video control keys in the right corner of each Control Panel section.